A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. We take
pride in our products and are committed to your continued satisfaction.
Subaru of America, Inc. is initiating a new service program for certain 2023-2024 model year Legacy and Outback vehicles equipped with certain DCMs.
You received this notice because our records indicate that you currently own one of these vehicles.
WRB-26 Service Program FAQs:
Q: What should I do?
A: Please contact your Subaru retailer for an appointment to have this
repair performed.
Q: What will Subaru do?
A: Subaru will inspect the DCM installed in your vehicle, and if necessary,
replace the DCM and initialize the CCU.
Q: What will be done to the vehicle?
A: Your Subaru retailer will inspect the DCM installed in your vehicle, and
if necessary, replace the DCM and initialize the CCU at no cost to you.
Q: What Subaru models are involved?
A: Certain 2023-2024 model year Legacy and Outback vehicles equipped with
certain DCMs.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an
appointment to ensure that the retailer can allocate a time slot to best
accommodate you.
Q: How much will this repair cost?
A: This repair will be performed free of charge at any authorized Subaru
retailer.
Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this repair free
of charge for you.
Q: Can I have this repair performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this repair free of charge
for you.
Q: If I live in Canada do I have to return to the United States to have
this performed?
A: Any authorized Subaru dealership in either the United States or Canada is
capable of performing this recall repair.
Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online
at
www.subaru.com/customer-support.html
, by selecting Email Us then selecting Ownership Update from the list of
topics.